Career Opportunities


The Hawaii Tropical Bioreserve & Garden is a non-profit organization situated on 100-acres of nature preserve on the Hamakua Coast just outside of Hilo. We are committed to conservation, maintenance, and providing exceptional customer experience at the Garden. We are dedicated to this commitment and that is why we offer such competitive wages and exceptional benefits.

Guest Experience Representative, Level 1

Job description

Guest Experience Representative, Level 1

Hawaii Tropical Bioreserve and Garden is a non-profit dedicated to sustainability and biodiversity. We are committed to the conservation of the world’s tropical plant life. We strive to educate the importance of sustainability and rainforest biodiversity to all life on Plant Earth.

The Guest Service Representative’s role is to facilitate Admissions and Memberships, promote fundraising, and be the point person for the guest experience. Guest Services Representatives serve to engage guests through all aspects of their visit and to assure quality service is delivered.

Reports to:

Retail and Customer Service Manager

Job Summary:

  • Greet guest immediately.
  • Educates guests about HTBG.
  • Assist guests with admissions and purchases.
  • Introduce our Membership/Donation program.
  • Drives fundraising efforts through guest interactions.
  • Operate POS/cash register system.
  • Opening and closing functions.
  • Cleaning & maintenance of Guest areas and facilities including restrooms
  • Cleaning, stocking, and pricing merchandise.
  • Communicate clearly with other departments.
  • Any other tasks as required/requested by management.


  • Experience in retail or customer service preferred
  • Ability to walk up steep inclines multiple times a day
  • Ability to stand for long periods of time
  • An ability to communicate clearly.
  • An ability to take directions.
  • Experience operating registers/POS.
  • Ability to multitask
  • Familiarity with computers and ability to operate basic applications.
  • High School Diploma or equivalent.
  • Must be available to work weekends.
  • Must have reliable transportation.
  • Must be able to lift 25 pounds on a consistent basis and multiple times a days.

Job Type: Full-time

Salary: $16.50 - $17.50 per hour


  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance


  • Day shift

Weekly day range:

  • Weekend availability

Work Location: In person

HTBG does not have any current openings.

Please check back soon.